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Put your equipment in front of more qualified buyers with no hassle, no commitment, and no strings attached.
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CUSTOMER SUCCESS
Your Trusted Partners in Growth
Our goal is simple: we only succeed when you do. Our Customer Success experts are dedicated to helping you achieve your business goals. By understanding your unique needs and leveraging their expertise in the Tractor Zoom Pro platform, and the data it’s built upon, they’re able to guide you toward success every step of the way.
AN EXTENSION OF YOUR TEAM
We only succeed when you do
Our goal is simple: To provide dedicated support in achieving your business goals. By listening to your specific needs and leveraging expertise in our Tractor Zoom Pro and Anvil Pro platforms, our Customer Success team guides you every step of the way to ensure you get the maximum value from our solutions.
And they are relentlessly dedicated to your success.
When adopting new software, you want to work with real people who are passionate about their products and committed to your success. Tractor Zoom Customer Success managers value honest and open dialogue, even when it comes to challenging conversations. Because your feedback matters, they actively listen to your suggestions to enhance our technology and develop products that further simplify and streamline your operations.
The Tractor Zoom team was just fantastic to work with. The things they've seen and done with other dealers has been invaluable to us.
-Brian Marshall, Corporate Systems Director, United Ag & Turf.
Onboarding
Customer Success first engages the client to define what success looks like, then builds a plan to achieve it.
They support the technical build of each Tractor Zoom Pro account, including integrations and imports, so the platform is specific to the use case and data needed to exceed client expectations.
Training
To maximize the successful adoption of Tractor Zoom Pro, initial training is provided for all Tractor Zoom Pro users, virtually or in-person.
Additional 1:1 or group trainings are available as needed, with all training geared towards explaining the WHY and HOW for each Tractor Zoom Pro product.
Ongoing Support
Customer Success is available post-onboarding and training to ensure clients are getting the most out of their Tractor Zoom Pro account.
They provide timely responses to client questions or issues via support tickets, emails, and phone calls. They address issues directly or communicate a timeline for when an issue will be resolved.
Product Development
The Customer Success team is the internal-facing liaison for all Tractor Zoom clients, sharing feedback directly with the product and engineering teams to advocate on behalf of the customer.
Additionally, they help keep clients up-to-date on upcoming features or product releases, while also coordinating beta-testing on key product innovations
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Renewals
Renewing your partnership is as seamless as our support. Customer Success is eager to celebrate your milestones and anniversaries, and appreciates your trust in us.
We’re not just an equipment valuation provider, we’re your dedicated allies in your journey toward success.
Put your equipment in front of more qualified buyers
with no hassle, no commitment, and no strings attached.
Put your equipment in front of more qualified buyers
with no hassle, no commitment, and no strings attached.
BY YOUR SIDE
Customer Success Dream Team
Our fully-staffed Customer Success team is here to simplify your tasks and maximize the value received from Tractor Zoom Pro. Get to know the team responsible for ensuring your success.
Ready to elevate your success?
Partner with Tractor Zoom, Tractor Zoom Pro, and its Customer Success team today.
