Search all Equipment
Advertise your equipment for FREE with Tractor Zoom
Put your equipment in front of more qualified buyers with no hassle, no commitment, and no strings attached.
.
Tractor Zoom is dedicated to putting its customers first by empowering their business decisions with equipment insights that are honest, accessible, and actionable. To bring this promise to life, a dedicated team of experts – the Tractor Zoom Customer Success team – is available to all Tractor Zoom clients, regardless of location, size, or tenure.
ABOUT TRACTOR ZOOM CUSTOMER SUCCESS
We only succeed when you do
Our goal is simple: we only succeed when you do. Our Customer Success experts are dedicated to helping you achieve your business goals. By understanding your unique needs and leveraging their expertise in the Tractor Zoom Pro platform, and the data it’s built upon, they’re able to guide you toward success every step of the way.
They are unapologetically authentic.
They are real people who are passionate about our products and your success. They value honesty and open dialogue, even when it involves challenging conversations. Your feedback matters and they actively listen to your suggestions to enhance our technology, products, and services.
EXTENSION OF YOUR TEAM
Working with Tractor Zoom Customer Success
While other companies may only leverage Customer Success for product onboarding, the Tractor Zoom Customer Success team is your steadfast partner. They become an extension of a client’s team or teams starting day one and throughout the duration of the partnership with Tractor Zoom.
Consistent 1:1 check-ins, coupled with ongoing video or written documentation, best practices, and industry-leading thought leadership ensure that value is being delivered and continuous improvement is always strived for.
Onboarding
Customer Success first engages the client to define what success looks like, then builds a plan to achieve it.
They support the technical build of each Tractor Zoom Pro account, including integrations and imports, so the platform is specific to the use case and data needed to exceed client expectations.
Training
To maximize the successful adoption of Tractor Zoom Pro, initial training is provided for all Tractor Zoom Pro users, virtually or in-person.
Additional 1:1 or group trainings are available as needed, with all training geared towards explaining the WHY and HOW for each Tractor Zoom Pro product.
Ongoing Support
Customer Success is available post-onboarding and training to ensure clients are getting the most out of their Tractor Zoom Pro account.
They provide timely responses to client questions or issues via support tickets, emails, and phone calls. They address issues directly or communicate a timeline for when an issue will be resolved.
Product Development
The Customer Success team is the internal-facing liaison for all Tractor Zoom clients, sharing feedback directly with the product and engineering teams to advocate on behalf of the customer.
Additionally, they help keep clients up-to-date on upcoming features or product releases, while also coordinating beta-testing on key product innovations
.
Renewals
Renewing your partnership is as seamless as our support. Customer Success is eager to celebrate your milestones and anniversaries, and appreciates your trust in us.
We’re not just an equipment valuation provider, we’re your dedicated allies in your journey toward success.
Put your equipment in front of more qualified buyers
with no hassle, no commitment, and no strings attached.
Put your equipment in front of more qualified buyers
with no hassle, no commitment, and no strings attached.
BY YOUR SIDE
Customer Success Dream Team
Our fully-staffed Customer Success team is here to simplify your tasks and maximize the value received from Tractor Zoom Pro. Get to know the team responsible for ensuring your success.
Ready to elevate your success?
Partner with Tractor Zoom, Tractor Zoom Pro, and its Customer Success team today.
